Our Call Manager Extradonaire, Peg Griffith, sent out an email, and I am blatantly plagiarizing her good work ...
I mentioned there was some beta testing going on regarding new processes….we are now ready to roll them out. Below is a summary of the four call-related processes we are currently doing:
1. Facility Calls (previously called Daily Calls):
These are first calls to find out if the facility is a viable option for us to continue to call. We aren’t doing any of these right now, but they might pop of here and there when we get new facility lists.
2. Research *** NEW ***:
We have had people behind the scenes searching on-line websites, googling and being detectives trying to find contact information for hospitals so callers that are doing deep dive calls (see #3) can more easily bypass the receptionist and avoid other bureaucratic landmines.
3. Deep Dive ***NEW***
Once the researchers gather the information, a data sheet is sent to the deep dive callers and they are to contact the facility using the contact information provided by the researchers. These calls are similar to facility calls, but they are more in-depth and focus more on the administrative, social services, case management, admissions, etc. departments versus the emergency rooms. Once the deep divers make the call they are asked to evaluate whether this facility should be adopted.
4. Adopt A Hospital (AAH):
These are facilities that are assigned to one person to establish a relationship and enter data when calls are made. These calls are on your own schedule based on the relationship you have with your facility.
As always, if you would like to do any of these tasks, email NancyIsMissing@gmail.com and let us know which one(s).
In AdditionWe are continuing to try the "top down" approach. Detective Rosenberger from the Manhattan Beach Police Department accompanied me to downtown LA last week to see if an in-person visit would get the people at the Medi-Cal Investigations and Fraud Division to help us by supplying another list of palces that have applied for Medi-Cal coverage for a person without a valid SSN. They promised to provide this info by tomorrow evening.
I also spoke to the Probate Division head of the LA County Public Guardian. This is the area where any applications for conservatorship will go. He assured me that he is looking for applications that match Nancy's profile.
Also, my sister has been busy calling the Public Guardians and Adult Protective Service agencies at counties in California, letting them know about Nancy and asking them to keep a lookout.
As always, thanks for all your hard work and dedication to finding Nancy.